BookingYour booking will be confirmed once we received the deposit for your trip a non-refundable 20% of the total cost per person for the trip. and the rest of the amount to be paid upon arrival or prior to departing fot the trip. Payment can be made by bank transfer or by cheque. If payment by card is required this is possible but the bank charges us 1.5% and this will be added onto the invoiced amount for payment. If payment is from an overseas bank account all charges must be paid by the transferor.
Cancelation on our behalfIf we have to cancel the trip due to unavoidable circumstances, eg, a natural disaster, a nationwide strike, etc, then we will make a complete refund including deposit. However, we shall not be liable to refund any additional expenses that may have incurred such as insurance, visa fees, national park permit, TIMS card fee, etc.
Cancelation on your Behalf
- If you cancel the trip after you have signed-up, then normally the deposit is not refundable but depending on the cause of cancelation we will consider a refund to some extent. If clients discontinue after the trip has begun, then Friends Adventure Team shall not be liable to refund any of the days not completed. Clients have to pay for the hotel and any additional costs incurred after leaving the itinerary.
- Clients have to pay the difference in expenses incurred due to changes in the itinerary if in the event of conditions beyond our control (such as a disruption in flight scheduling that may result in staying at a hotel that costs substantially more than the planned arrangement on the trek)
- It is the client’s responsibility to get adequate insurance coverage for theft, personal accident, medical expenses, and cancellation of tickets, helicopter evacuation and emergency repatriation.
- The itinerary is an indication of what the group should accomplish, but not a contractual obligation. The itinerary may change due to bad weather, unforeseeable circumstances, and unavoidable situations.
Risks and hazardsYour booking is accepted on the understanding that you realise and accept the risks and hazards potentially involved in adventure trips and that you are mentally and physically capable of undertaking your chosen trip.
Medical conditionsYou must tell us if you have an existing medical condition or disability that might affect your trip or any of your party’s members’ enjoyment of it, before you book your trip. If there is any doubt about whether your chosen expedition is suitable for your medical condition or disability you must seek medical advice to confirm that the trip is appropriate for your condition. As a term of your booking you warrant to us that you have informed us of all medical conditions that might affect your trip and that where you have a medical condition you have obtained where relevant medical advice confirming you are safe to join the trip.
Proper equipmentYou are responsible for bringing with you the proper clothing and equipment, which we advise you about on our website. If you need to hire any equipment you should notify us at the time of booking. If our Lead Guide does not believe you have proper equipment you must follow his advice to hire or buy the items required locally. Clients will not be allowed to start a climb/trek unless they have proper equipment and in this event no refunds or compensation will be paid.
Passports, visas, and immigration requirementsYour specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements
Changes to the itineraryIf you are unable, or choose not to complete an itinerary outlined for a trip, The Friends Adventure Team Pvt. Ltd are not liable to supply alternative itineraries, excursions, accommodations, services or staff that may result from the change. We allow you the flexibility to decide during a trip if you would like to alter your plans but no refunds are issued for shortened trips and no additional costs incurred will be reimbursed by us.
If you have a complaintShould you have a complaint about the trip or tour you must make it known to a tour leader or guide at the earliest opportunity who will take the appropriate action.
Promotional imagesAny likeness or image of you secured or taken on any of our trips may be used by the company without charge in all media (whether now existing or in the future invented) for bona fide promotional materials of any kind, such as brochures, website, slides, video shows and the internet.
PaymentsThe balance due has to be paid in full prior to departure of the trip. The payment can be made by all major credit cards, bank electronic remittance, travelers’ cheque and cash.
LawsThe terms and conditions of all agreements made with Friends Adventure Team shall be subject to, and governed by the laws of the Government of Nepal.
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